Customer accounts

How customer accounts work on your booking page for self-service bookings and account management.

Customer accounts let your customers create a login on your booking page so they can manage their bookings, memberships, waivers, and personal details in one place. Accounts are optional — customers can also book as guests — but they provide a better experience for repeat visitors.

What customers can do with an account

Once signed up, a customer can:

• View bookings — see all upcoming and past reservations in one place
• Manage memberships — view their active membership plans including the membership name, plan name, current billing period, and attached add-ons
• Check activity passes — see remaining sessions on their activity passes
• Complete waivers — fill in waivers before attending an activity, rather than at checkout
• Upload a profile image — add a photo to their account via file uploads
• Manage family members — add and book for family members under a single account
• Save details for faster checkout — name, email, and payment details are pre-filled on future visits

Creating an account

Customers create accounts in two ways:

Method	How it works
During checkout	When completing a booking, customers can choose to create an account with the details they’ve entered
Directly on the booking page	Customers can sign up from your booking page before making any purchases

Both methods create a customer record in your customer dashboard automatically.

Account vs guest checkout

Customers can complete bookings without creating an account. The key differences:

Feature	With account	Guest checkout
View past bookings	Yes	No
Manage memberships and passes	Yes	No
Complete waivers early	Yes	Only at checkout
Upload profile images	Yes	No
Pre-filled checkout details	Yes	No
Family member management	Yes	No
Booking confirmation email	Yes	Yes

Encourage repeat customers to create accounts. It speeds up future bookings and gives them self-service access to waivers and membership management.

Family members

Customers with accounts can add family members — children, partners, or dependents — and book on their behalf. Each family member has their own:

• Booking history
• Waiver completion status
• Membership and activity pass assignments

The primary account holder manages the family and handles all payments.

Linking accounts at the POS

When processing a POS sale, staff can link the transaction to an existing customer account. This ensures:

• The booking appears in the customer’s booking history
• Membership discounts are applied automatically
• Activity passes can be redeemed for eligible family members

If the customer doesn’t have an account, the POS creates a booking with the attendee details entered. The customer can later create an account to claim their history.

Customer data and privacy

Customer accounts store the following information:

Data	Purpose
Name and email	Booking confirmations and workflow emails
Booking history	Visible to the customer and your team
Membership and pass status	Tracks active subscriptions and remaining sessions
Waiver responses	Stored against individual bookings
Profile image	Optional photo displayed on the customer profile
Notes	Internal notes added by staff — not visible to the customer

The Notes tab on a customer profile is only visible to staff with the appropriate permissions. Customers cannot see internal notes.

Related guides

Customer management

View and manage customer profiles from your dashboard.

Family accounts

Group family members under a single account.