Family accounts

Manage family members under a single account for shared bookings and memberships.

Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:

• Name and profile details
• Booking history
• Waiver completion status
• Membership and pass assignments

The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

Booking for family members

When a family member makes a booking, they can select which family members are attending. Each selected member:

• Counts toward the session’s capacity
• Has their own waiver completion tracked individually
• Can have per-person add-ons applied

Memberships and passes

Family members can hold their own memberships and activity passes independently. This means:

• A parent can purchase a membership for each child separately
• Each family member’s membership discount applies only to their bookings
• Single-user-only passes are locked to the specific family member chosen at purchase
• The same membership cannot be purchased twice for the same family member

Purchased activity passes are visible in the family’s customer profile. From the profile, you can see each pass’s remaining redemptions, expiry date, and which family member it is restricted to (if applicable). Staff with the Financial Dashboard permission can also manage purchased passes directly.

When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.

At the point of sale

When processing a POS transaction, staff can link the sale to a customer account to:

• See all family members and select who is attending
• Auto-apply membership discounts for eligible family members
• Redeem activity passes assigned to specific members

Related guides

Customer management

View and manage customer profiles and accounts.

Memberships

Set up recurring membership plans.

Activity passes

Sell prepaid session bundles.